> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Changelog

> What's new, improved, and fixed — synced from the app's own release history.

<Update label="September 27, 2026" description="v11.27.17" tags={["New releases", "Improvements", "Bug fixes"]}>
  ## New releases

  * Introduced Trash for deleted items, which expire after a set number of days.
  * Added webhook creation and management to handle external requests.
  * Added abandoned cart recovery with customizable reminder steps.
  * Added Shopify integration support for order actions and tagging.
  * Added webhook verification to confirm registered webhooks with providers.
  * Introduced a Tech Provider and Partner visibility toggle for WhatsApp channel settings.

  ## Improvements

  * Improved the automation flow builder with new triggers for pre-chat form submissions.
  * Added optional signature verification to webhook security.
  * Improved the contact import wizard.
  * Added expiry date editing to the subscription table for credit-billed platforms.

  ## Bug fixes

  * Fixed waiting steps being cancelled instead of resuming after a customer clicked a button or list option.
  * Fixed the sidebar collapsing again after being expanded manually.
  * Fixed a dead-end page when connecting an integration that was not set up; it now shows 'coming soon'.
  * Fixed webhook requests being received but not processed when data was missing.
  * Fixed conversation status updates and assignments that appeared successful but were not saved.
</Update>

<Update label="September 20, 2026" description="v11.26.0" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added contextual View docs links across the platform for easier access to documentation.
  * Added a Payment settings panel for whitelabel to manage in-app payment configuration.

  ## Improvements

  * Improved the dashboard layout and visual design.
</Update>

<Update label="September 18, 2026" description="v11.22.24" tags={["New releases", "Improvements"]}>
  ## New releases

  * Introduced a dedicated Developer Portal for API documentation.
  * Added Meta WhatsApp Credit Line directly through the platform, making it easier to manage WhatsApp credits and payments.
  * Self-hosted customers can now use the platform to build their own SaaS business.

  ## Improvements

  * Improved the Nova sidebar and header layout on smaller screens.
  * Improved the Automation Flow Builder layout and scrolling behavior.
</Update>

<Update label="September 13, 2026" description="v11.18.50" tags={["New releases", "Improvements", "Bug fixes"]}>
  ## New releases

  * Introduced the new NOVA UI redesign.
  * Added WhatsApp Credit Line and wallet billing features.
  * Added export for event details.

  ## Improvements

  * Improved the Automation Flow Builder layout and styling.
  * Allowed a scan override when a user exceeds the configured allowed time.

  ## Bug fixes

  * Fixed WhatsApp UPI payment confirmation issues.
  * Fixed trigger handling issues for Facebook and Instagram automations.
  * Fixed a template display issue in automations when more than 6 buttons were configured.
</Update>

<Update label="September 6, 2026" description="v11.7.0" tags={["New releases", "Improvements", "Bug fixes"]}>
  ## New releases

  * Added phone verification and interface updates.
  * Added a WhatsApp QR Code feature and navigation updates.
  * Added AI agent media capabilities: image understanding, voice input, voice understanding and voice output.
  * Reworked AI agent capabilities with support for external capabilities and MCP servers.
  * Added multilingual AI responses that follow the language of the user's message.

  ## Improvements

  * Improved AI agent response accuracy.
  * Enhanced API security and access controls.

  ## Bug fixes

  * Fixed the contact filter not resetting.
</Update>

<Update label="August 30, 2026" description="v11.2.18" tags={["New releases", "Improvements", "Bug fixes"]}>
  ## New releases

  * Added product inventory management to the event detail page.
  * Added a product inventory mode toggle.
  * Added support for private replies in Instagram messaging.

  ## Improvements

  * Improved the event registration page with new styles and branding.
  * Enhanced security with OTP verification at sign-in.
  * Improved Slot Inventory clarity and usability.

  ## Bug fixes

  * Fixed a loading flicker in product inventory.
</Update>

<Update label="August 23, 2026" description="v10.9.35" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added integrations for Razorpay, Google Sheets and Google Contacts.
  * Added a trigger for pipeline stage changes in the Automation Flow Builder.
  * Added contact pipeline features with multi-language support.

  ## Improvements

  * Improved landing page styles and content.
  * Enhanced privacy consent handling and policy display.
  * Revised signup text for clarity, removing 'Free'.
  * Added support for follow-up notes and WhatsApp notifications in the note modal.
</Update>

<Update label="August 16, 2026" description="v10.6.5" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added a full-screen incoming call screen over the lock screen.
  * Added reminder template submission.
  * Added the option to send automated template messages for reminders and follow-ups in the notes section.
  * Added the ability to block contacts from the chat header menu.
  * Added support for creating notes in the automation flow builder.

  ## Improvements

  * Added AI usage analytics to the Analytics page.
  * Updated contact avatar styles for consistency.
  * Enhanced support tickets with new attributes.
  * Improved the WhatsApp flow builder with a notes step.
  * Refined conversation list sorting and filtering.
  * Expanded system monitoring with new health metrics.
</Update>

<Update label="July 12, 2026" description="v9.5.14" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added a Health Monitor to the header for tracking system status.
  * Added a messaging handover indicator to the chat header.

  ## Improvements

  * Improved the Health Monitor with new icons.
  * Improved typing and syncing in the message composer.
  * Improved SMTP settings and email templates.
</Update>

<Update label="July 5, 2026" description="v9.5.13" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added Support Ticket settings and file attachment requirements.

  ## Improvements

  * Improved support ticket workflows, creator options and ticket details.
  * Expanded App Settings with build history, file uploads and preview URLs.
  * Refined search, status and priority filters and analytics display.
</Update>

<Update label="June 28, 2026" description="v9.5.12" tags={["New releases", "Improvements"]}>
  ## New releases

  * Expanded AI Agents with routing policies and file download and upload tools.

  ## Improvements

  * Improved support ticket formatting and inline message display.
  * Improved subscription cancellation flows.
  * Refined permissions and low-credit alerts.
</Update>

<Update label="June 21, 2026" description="v9.5.11" tags={["New releases", "Improvements"]}>
  ## New releases

  * Expanded wallet currency and pricing options.

  ## Improvements

  * Improved locale defaults, country data and contact form handling.
  * Refined channel selection and contact import behavior.
  * Updated email provider handling.
</Update>

<Update label="June 14, 2026" description="v9.5.10" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added Reminders with multi-assignee support.
  * Added wallet and pricing currency support.

  ## Improvements

  * Improved support tickets, contact import and push notifications.
  * Refined country, timezone and custom field handling.
</Update>

<Update label="June 7, 2026" description="v9.5.9" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added WhatsApp Calls with filters and sidebar navigation.

  ## Improvements

  * Improved conversation auto-refresh and dashboard layout.
  * Refined channel deletion and Facebook support.
  * Updated Dodo billing date handling.
</Update>

<Update label="May 31, 2026" description="v9.5.8" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added sidebar permission controls and channel switching access rules.

  ## Improvements

  * Improved conversation performance.
  * Refined Dodo subscription and add-on handling.
  * Updated WhatsApp settings.
</Update>

<Update label="May 24, 2026" description="v9.5.7" tags={["New releases", "Improvements"]}>
  ## New releases

  * Expanded managed whitelabel billing mode setup and explanations.
  * Added wallet balance, payment details and setup guidance.

  ## Improvements

  * Refined page layouts and pricing display.
  * Improved managed whitelabel insights and billing mode options.
</Update>

<Update label="May 17, 2026" description="v9.5.6" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added subscription activation emails and template preview updates.

  ## Improvements

  * Improved subscription and transaction displays.
  * Refined system settings, permissions and timezone handling.
  * Improved currency revenue reporting and refund handling.
</Update>

<Update label="May 10, 2026" description="v9.5.5" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added team member management and campaign updates.

  ## Improvements

  * Improved billing, currency and transaction handling.
  * Refreshed whitelabel pricing and payment gateway syncing.
  * Polished contact and mobile app layouts.
</Update>

<Update label="May 3, 2026" description="v9.5.4" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added subscription plan details and richer user profiles.
  * Added signup availability checks and roadmap updates for admins.

  ## Improvements

  * Improved whitelabel domains and storefront support.
</Update>

<Update label="April 26, 2026" description="v9.5.3" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added webchat interaction improvements and widget session tracking.

  ## Improvements

  * Improved automation builder closing, flow validation and source tracking.
  * Refreshed sidebar icons and loading screens.
  * Updated reCAPTCHA behavior.
</Update>

<Update label="April 19, 2026" description="v9.5.2" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added support for opening files in the mobile app.

  ## Improvements

  * Improved mobile app file handling.
  * Updated Instagram sign-in settings.
</Update>

<Update label="April 12, 2026" description="v9.5.1" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added advanced WhatsApp list support and message configuration improvements.
  * Added channel stats, WhatsApp Pay and AI Rewrite support.

  ## Improvements

  * Improved platform ticket management and account settings.
  * Refined flow builder validation and field selection.
</Update>

<Update label="April 5, 2026" description="v9.5.0" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added user synchronization support.

  ## Improvements

  * Improved billing and subscription management with add-on handling.
  * Enhanced channel selection and plan limits.
  * Refreshed the Docs and Plans pages.
</Update>

<Update label="March 29, 2026" description="v5.8.20" tags={["New releases", "Improvements"]}>
  ## New releases

  * Introduced the Managed White-Label solution.
  * Added a new credit system for white-labeling.

  ## Improvements

  * Improved homepage visuals and image presentation.
  * Enhanced the self-hosted white-label option to fully support white-label deployments.
  * Enhanced security for white-label deployments.
</Update>

<Update label="March 22, 2026" description="v5.7.29" tags={["New releases", "Improvements"]}>
  ## New releases

  * Introduced Instagram Publishing integration.

  ## Improvements

  * Improved the WhatsApp flow builder to support booking with Google Calendar.
  * Improved loading visuals.
</Update>

<Update label="March 15, 2026" description="v5.6.18" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added Instagram comment post automation support.
  * Introduced automation templates for quick setup and reuse.

  ## Improvements

  * Improved analytics reporting and visibility.
</Update>

<Update label="March 8, 2026" description="v5.5.11" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added live monitoring to the chat widget with visitor notifications.
  * Introduced Instagram Channel integration.

  ## Improvements

  * Enabled the knowledge base to update and sync Markdown file URLs.
</Update>

<Update label="March 1, 2026" description="v5.4.07" tags={["New releases", "Improvements"]}>
  ## New releases

  * Introduced the new WhatsApp Flow Builder UI.
  * Added dynamic timing selection in WhatsApp flows using Google Sheets.

  ## Improvements

  * Improved flow configuration for scheduling.
</Update>

<Update label="February 22, 2026" description="v4.3.28" tags={["New releases", "Improvements"]}>
  ## New releases

  * Introduced File Manager to view files received through chats and messages.

  ## Improvements

  * Upgraded Team Inbox to support all channels in a unified shared inbox.
</Update>

<Update label="February 15, 2026" description="v4.2.16" tags={["Improvements"]}>
  ## Improvements

  * Improved analytics with better data visibility and insights.
</Update>

<Update label="February 8, 2026" description="v4.1.64" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added auto-cancel for expired WhatsApp Pay orders.
  * Added support for product videos in the catalog.

  ## Improvements

  * Improved address handling with strict validation and mapping.
  * Added dynamic payment buttons to WhatsApp messages and the message editor.
  * Revised order confirmation and cancellation messages for clarity and consistency.
</Update>

<Update label="February 1, 2026" description="v3.23.30" tags={["New releases", "Improvements", "Bug fixes"]}>
  ## New releases

  * Added a new 'unsubscribed' contact status with updated badges.

  ## Improvements

  * Improved round-robin agent assignment and label logic.
  * Enhanced carousel validation: 2 to 10 cards are now required.
  * Improved styling and added new icons in the automation builder.
  * Updated message configuration to handle variables and character limits.
  * Updated the global notification sound.

  ## Bug fixes

  * Fixed late submission handling for address collection steps.
</Update>

<Update label="January 18, 2026" description="v3.21.45" tags={["New releases", "Improvements", "Bug fixes"]}>
  ## New releases

  * Added 24-hour window expiry information for WhatsApp conversations in the Inbox.
  * Introduced canned responses and message search in the Inbox.

  ## Improvements

  * Improved media upload handling.
  * Enhanced sidebar navigation with new icons and items.
  * Optimized automation step layout with uniform spacing.
  * Conversations are no longer auto-assigned when opened; manual assignment is required.

  ## Bug fixes

  * Fixed button and list routing in automation question steps.
</Update>

<Update label="January 11, 2026" description="v3.14.0" tags={["New releases", "Improvements", "Bug fixes"]}>
  ## New releases

  * Added support for variables in the message body field.
  * Added detailed audio diagnostics to help with troubleshooting.

  ## Improvements

  * Improved data freshness by refreshing when returning to a tab.
  * Improved address parsing accuracy for webhooks.

  ## Bug fixes

  * Fixed field values not displaying correctly in field selection.
  * Fixed audio playback issues in WhatsApp calls.
  * Fixed timezone handling across the inbox and campaigns.
</Update>

<Update label="January 4, 2026" description="v3.0" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added email verification for new account signups.
  * Added account recovery for inactive users via email OTP.
  * Added push notifications for real-time message alerts.
  * Added campaign tracking with detailed failure reporting.

  ## Improvements

  * Improved email delivery reliability with support for multiple providers.
  * Improved email configuration with connection testing and diagnostics.
  * Enhanced Facebook integration for seamless account setup.
  * Improved security and compliance with updated authentication methods.
  * Improved CSV contact import with automatic group management.
  * Improved the automation builder with better keyword management.
  * Improved message organization and tagging across all channels.
</Update>

<Update label="December 28, 2025" description="v2.3" tags={["Improvements", "Bug fixes"]}>
  ## Improvements

  * Improved automation keyword management and validation.
  * Improved media file handling.
  * Improved interactive message support for buttons and lists.
  * Enforced file size limits for media uploads.
  * Improved the media upload interface with progress indicators.
  * Improved activity tracking for administrators.
  * Enhanced the interface across settings and automation.
  * Improved confirmation dialogs for important actions.

  ## Bug fixes

  * Fixed automation button and list response handling.
  * Fixed mobile layout issues on message and group pages.
</Update>

<Update label="December 21, 2025" description="v2.2" tags={["New releases", "Improvements", "Bug fixes"]}>
  ## New releases

  * Added Database Monitoring for superadmins.

  ## Improvements

  * Polished the automation builder and improved stability.
  * Improved white-label branding: the brand logo and title are now used consistently.

  ## Bug fixes

  * Fixed menu links opening with duplicated URLs.
  * Fixed stability issues in the inbox, template sending and campaign stats.
</Update>

<Update label="December 14, 2025" description="v2.1" tags={["Improvements", "Bug fixes"]}>
  ## Improvements

  * Improved message handling performance.
  * Improved media and emoji handling in messages.

  ## Bug fixes

  * Fixed embedded signup form stability and improved error recovery.
  * Fixed inbox display and webhook reliability issues.
</Update>

<Update label="December 7, 2025" description="v2.0" tags={["New releases", "Improvements"]}>
  ## New releases

  * Added team member channel management.

  ## Improvements

  * Improved inbox refresh and team access.
  * Improved contact and group loading.
  * Enhanced channel settings and user profiles.
  * Improved the web chat widget.
</Update>

<Update label="November 30, 2025" description="v1.1" tags={["Improvements"]}>
  ## Improvements

  * Improved phone verification during signup.
  * Improved email reliability.
  * Improved template management.
  * Refined authentication pages.
</Update>

<Update label="November 23, 2025" description="v1.0" tags={["New releases"]}>
  ## New releases

  * Launched the platform.
  * Added initial WhatsApp integration.
  * Added contact and group management.
  * Added message automation.
  * Added campaign and analytics support.
</Update>