> ## Documentation Index > Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt > Use this file to discover all available pages before exploring further. # Platform users # Platform Users The **Platform Users** page is designed for **white-label platform owners** to manage the users created under their platform workspace. It gives a quick overview of platform usage, user status, connected channels, and support/admin actions. Platformusers ## Purpose of this page This page helps a white-label owner: * monitor how many users are on the platform * check how many accounts are active, inactive, or pending * view how many channels are connected across the platform * review WhatsApp, Webchat, and Instagram channel counts * manage each platform user from one place * access support actions such as impersonation, plan assignment, blocking, or deletion ## Summary cards At the top of the page, summary cards provide a quick snapshot of the platform: * **Total Users** – total number of users created under this platform * **Active** – users whose accounts are currently active * **Inactive** – users whose accounts are disabled or blocked * **Pending** – users who are created but not yet fully activated * **WABA (WhatsApp)** – total WhatsApp channels connected by users in this platform * **Webchat** – total webchat channels connected by users in this platform * **Instagram** – total Instagram channels connected by users in this platform * **Total Channels** – total number of connected channels across all supported channel types ## Search and filtering A search bar is provided to quickly find a user by: * username * email address Actions available in this section: * **Search** – applies the entered keyword * **Clear** – resets the search input ## User listing table The main table shows all users created under the platform workspace. ### Columns shown * **No** – serial number * **Contact** – username and email address of the user * **Phone** – registered phone number * **Channels** – channel count breakdown, such as: * WhatsApp * Webchat * Instagram * Total connected channels * **Role** – user role such as Owner or Admin * **Status** – current status of the user account * **Last Login** – most recent login date * **Actions** – available management actions for that user ## What platform owners can do from this page Each listed user includes several action icons that allow the platform owner to manage that account. ### 1. View user details Clicking the **eye icon** opens the individual user details view. This helps the platform owner review account-level information such as: * number of connected channels * number of team members * number of contacts * number of templates * number of campaigns * subscription details This is useful when checking account usage, verifying setup, or reviewing the customer’s current plan and resources. ### 2. Impersonate user Clicking the **impersonate/login-as-user icon** allows the platform owner to log in as that user. Screencapture Stage Skyfree In Channels 2026 04 23 18 30 42 Edit This is mainly used for: * support and troubleshooting * checking user-facing issues directly * validating settings or permissions * assisting the customer without needing their password ## Important note Impersonation should be used carefully, mainly for support or admin assistance. ### 3. Assign plan or add-ons manually Clicking the **crown icon** allows the platform owner to manually assign: Image * a user plan * add-ons This is useful for: * manual upgrades * custom plan assignment * white-label billing adjustments * support-led setup changes ### 4. Block or disable user The **block icon** can be used to disable or block the user account. This can be useful when: * an account should no longer access the platform * a subscription is overdue * access needs to be temporarily restricted * an account is under review ### 5. Delete user The **delete icon** allows the platform owner to remove the user completely. Deleteuser This action is generally used when: * the account is no longer needed * the customer has left the platform * test or duplicate accounts need to be removed Because this is a destructive action, it should be handled carefully. ## Status management The platform owner can also manage the user’s status from this page. This helps control whether a user account is: * active * inactive * blocked * pending This is useful for platform-level administration and subscription control. ## Why this page matters The Platform Users page acts as the main control center for white-label platform owners. Instead of opening each user separately, the owner can quickly: * understand platform usage * monitor channel distribution * check account activity * support customers directly * assign plans and add-ons manually * block or remove accounts when required ## Typical use cases A white-label platform owner would use this page to: * review how many customer accounts are active * monitor total channels connected across the platform * search for a specific customer by username or email * open a customer’s account details and review usage * impersonate a user for support * manually assign a plan or add-on * block a customer account * delete an account when needed * review the user history and entries in one place ## Suggested short description **Platform Users** lets white-label owners monitor and manage all user accounts in their platform, including activity status, connected channels, subscription details, impersonation for support, plan assignment, blocking, and deletion.