> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Template Problems

> A WhatsApp template won't send, isn't found, or was paused.

## What is this?

WhatsApp only lets you start a conversation, or write to a customer after the 24-hour window, with an **approved template**. When a template can't be used, the send fails with one of the reasons below.

## What can I do here?

* Find why a template isn't being accepted
* Fix variables, language and approval problems
* Understand paused and disabled templates

## How to use it

| What you see | What it means | What to do |
| - | - | - |
| `132001` — template doesn't exist in this language, or isn't approved | The template name or language doesn't match an **approved** template | In **Templates**, check its status is **Approved** and that you picked the language it was approved in |
| `132000` — number of variables doesn't match | You sent fewer or more values than the template has | Fill in **every** variable, one value each |
| `132012` — variable values formatted incorrectly | A value has a format WhatsApp doesn't accept (for example line breaks or long runs of spaces) | Use plain text without line breaks, tabs or long runs of spaces |
| `132018` / `132005` — parameter problem or text too long | A value is too long or invalid | Shorten the value |
| `132015` — template paused for low quality | Customers reported or blocked messages from this template | Wait for it to be re-enabled, or write a better template — see below |
| `132016` — template disabled | It was paused for low quality too many times | Create a new template with different wording |
| `132007` — content violates a WhatsApp policy | The wording breaks WhatsApp's rules | Edit it and submit again |
| `134101` — template is still syncing | The template was just approved or created | Wait up to 10 minutes, then retry |
| `131063` / `134100` / `134102` — marketing template restrictions | Marketing templates aren't available for this setup | Check Meta's eligibility for the account, or use a different category |
| `2388019` — template limit exceeded | You've reached the number of templates your account allows | Delete templates you no longer use |

### Check a template is ready

1. Go to **WhatsApp → Templates**.
2. Find the template and check its status is **Approved**. A template that is pending, rejected or paused can't be sent.
3. When sending, make sure the **language** matches the one the template was approved in.
4. Fill in all the variables. In a [campaign](https://docs.skyfree.io/workspace/whatsapp/campaigns.md), choose **Free Text** or a **Custom Field** for each, and add a default value for contacts whose field is empty.

### Paused templates

WhatsApp pauses a template when customers block or report messages sent with it. A paused template can't be sent until Meta re-enables it. To avoid it: message only people who opted in, keep the content relevant, and don't send the same template to the same person too often.

## Troubleshooting / Technical Notes

* **I can only pick approved templates.** That's by design — only approved templates are offered for sending.
* **My template was rejected.** Open it in **Templates** to see Meta's reason, edit it and submit again.
* **A template with a document or image header fails.** Upload the header file when you create the campaign or send.
* **The same template works for some contacts but not others.** A contact's custom field used as a variable is probably empty — set a default value.

## Related docs

* [Troubleshoot overview](https://docs.skyfree.io/troubleshoot/overview.md)
* [Templates](https://docs.skyfree.io/workspace/whatsapp/templates.md)
* [Campaigns](https://docs.skyfree.io/workspace/whatsapp/campaigns.md)
* [Error code reference](https://docs.skyfree.io/troubleshoot/whatsapp/error-codes.md)


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