> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a workflow

Use **Automation** when you want a repeatable response path instead of manual handling for every conversation.

## Why this page matters

Workflows reduce manual effort and create consistent handling for common situations such as welcome flows, routing, first replies, follow-ups, and qualification logic.

## What you can do

* create a new automation
* define the channel it belongs to
* build the logic that should run after the trigger fires
* prepare the workflow for testing and activation

## How to use it

1. Open **Automation**.
2. Start a new workflow.
3. choose the correct channel context.
4. define the trigger and flow logic.
5. review the workflow before moving it into active use.

## When to create a workflow

* repetitive inbound questions are taking team time
* leads need structured qualification
* chats must be routed to the right owner or queue
* follow-up steps should happen consistently

## Best practice

Build one clear workflow for one clear job. Small, focused automations are easier to test and maintain than one oversized flow.