> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Use templates

Use **templates inside Automation** when a workflow needs consistent, reusable content instead of free-typed messages.

## Why this page matters

Templates keep automated messages predictable. They help teams avoid rewriting the same content and make sure approved or shared patterns are reused correctly.

## What you can do

* reuse prepared message content inside a workflow
* keep automated responses consistent across teams
* reduce manual editing inside automation steps

## How to use it

1. Open **Automation** and choose the workflow you are building.
2. Add the message step that needs structured content.
3. select the appropriate template.
4. review the content before enabling the workflow.

## When to use templates

* the same first response is sent repeatedly
* a standard follow-up should always look the same
* multiple admins need the same response format

## Good practice

Keep templates clear, specific, and tied to the workflow’s real purpose. Do not reuse one generic template for unrelated automation paths.