> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Notes

The Add Note feature allows operators to attach internal context, reminders, and alerts directly to a conversation.

This helps teams track follow-ups, important updates, and internal communication without sending messages to the customer.

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## Note Types

### Internal Note

Used for private team communication.

* Visible only to team members
* Not sent to the customer
* Useful for sharing context or instructions

### Follow-up

Marks a conversation that requires action.

* Helps track pending tasks
* Useful for callbacks or pending responses

### Set Reminder

Creates a time-based alert for the conversation.

* Schedule date and time
* Triggers notification at the selected time
* Helps ensure no follow-up is missed

### Warning

Adds a high-priority alert to the conversation.

* Highlights important issues
* Useful for escalation or sensitive cases

### Info

Stores general reference information.

* Low priority
* Used for additional context or notes

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## Reminder Scheduling

When using **Set Reminder**, you can configure:

### Date

Select when the reminder should trigger.

### Time

Choose the exact time for the alert.

### Notification behavior

* Pop-up notification
* Sound alert at scheduled time
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## Why Use Notes

Instead of relying on memory or external tools:

* Keep all context inside the conversation
* Improve team collaboration
* Track follow-ups reliably
* Reduce missed actions

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## Recommended Usage

* Use **Internal Notes** for team communication
* Use **Follow-up** for pending tasks
* Use **Reminders** for time-based actions
* Use **Warnings** for critical conversations

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## Best Practices

* Always add a note before handing off a conversation
* Use reminders for anything time-sensitive
* Avoid long notes — keep them focused
* Use warnings only when necessary

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## Related Docs

* [Inbox](/docs/inbox)
* [Assign a Conversation](/docs/inbox/assign-a-conversation)
* [Manage Conversation Actions](/docs/inbox/manage-conversation-actions)