> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Settings

> Configure your channel's AI model, chat-inactivity behavior, and migration from another platform.

## What is this?

Settings (`/settings`, at the bottom of the Workspace sidebar — not to be confused with Platform Settings) is where you configure the AI model your channel uses, automatic chat-inactivity behavior, and importing data from another platform. It has three tabs: **AI Setting**, **Chat Automation**, and **Migration**.

<img src="https://mintcdn.com/mail2skyfreegmailcom/RbQ-QWSO7Z1yojdz/images/settings-overview.png?fit=max&auto=format&n=RbQ-QWSO7Z1yojdz&q=85&s=e4e054481caeb8077f3cc8439cecd8cb" alt="The Settings page with the AI Setting, Chat Automation, and Migration tabs visible" width="1282" height="953" data-path="images/settings-overview.png" />

## What can I do here?

* **AI Setting**: view, add, edit, activate, or delete AI model configurations (provider, model, API key, temperature, max tokens) for the active channel, for both text and voice.
* **Chat Automation**: turn on automatic unassignment of inactive conversations and automatic resuming of paused automations, each with its own inactivity timer.
* **Migration**: import contacts, WhatsApp numbers, labels, custom fields, and team members from another supported platform into this workspace.

## How to use it

Open **Settings** in the sidebar and choose a tab.

<Tabs>
  <Tab title="AI Setting">
    1. You'll see a table of saved AI configurations for the active channel — Setting Type (Text/Voice), Provider, Model, Temperature, Max Tokens, Status, and last updated date.

           <img src="https://mintcdn.com/mail2skyfreegmailcom/LuZNulUWTdzCGTxm/images/settings-ai-setting-table.png?fit=max&auto=format&n=LuZNulUWTdzCGTxm&q=85&s=8c602f62e94ffdfbb1cb25c1b99312b0" alt="The AI Setting tab showing the table of saved AI configurations" width="1282" height="953" data-path="images/settings-ai-setting-table.png" />

    2. Click **Add AI Setting** to create a configuration, or the edit icon on an existing row to change one. Fill in the Setting Type, Provider, API Key, Model, and (for voice) a Speaker, plus Endpoint, Temperature, and Max Tokens as needed.

           <img src="https://mintcdn.com/mail2skyfreegmailcom/RbQ-QWSO7Z1yojdz/images/settings-ai-setting-modal.png?fit=max&auto=format&n=RbQ-QWSO7Z1yojdz&q=85&s=128ea9bc2ee9c6c9b04d4988446bbfe3" alt="The Add/Edit AI Setting dialog" width="1282" height="953" data-path="images/settings-ai-setting-modal.png" />

    3. Use the power icon to set a configuration as **Active** (only one text and one voice configuration can be active at a time), or the trash icon to delete one.

    4. Click **Refresh** to reload the list after making changes elsewhere.
  </Tab>

  <Tab title="Chat Automation">
    This tab configures two independent timers for the active channel:

    * **Auto-deassign inactive agent** — after a conversation has had no activity for the set number of minutes, the assigned human agent is automatically unassigned so an AI Agent can take over.
    * **Auto-resume paused automation** — after an automation has been paused on a conversation for the set number of minutes, it automatically resumes.

          <img src="https://mintcdn.com/mail2skyfreegmailcom/LuZNulUWTdzCGTxm/images/settings-chat-automation-tab.png?fit=max&auto=format&n=LuZNulUWTdzCGTxm&q=85&s=56f1e218fadb39504b3eac6b7ba00517" alt="The Chat Automation tab with both toggles and their minutes-of-inactivity fields" width="1282" height="953" data-path="images/settings-chat-automation-tab.png" />

    Toggle either switch on, set the number of minutes of inactivity (1–10080), and click **Save Changes**.
  </Tab>

  <Tab title="Migration">
    1. Under **Import from another platform**, choose a **migration source** from the dropdown. Sources are configured by your platform administrator — if none are listed, ask your admin to set one up.

           <img src="https://mintcdn.com/mail2skyfreegmailcom/LuZNulUWTdzCGTxm/images/settings-migration-source.png?fit=max&auto=format&n=LuZNulUWTdzCGTxm&q=85&s=584d4ffda681b5801221e08075f891d4" alt="The Migration tab with the migration source dropdown selected" width="1282" height="953" data-path="images/settings-migration-source.png" />

    2. Enter your **API key** for that source platform.

    3. Under **What to import**, select the data to bring in: WhatsApp Number, Contacts, Contact Enrichment, Labels, Custom Fields, and/or Team Members.

           <img src="https://mintcdn.com/mail2skyfreegmailcom/LuZNulUWTdzCGTxm/images/settings-migration-options.png?fit=max&auto=format&n=LuZNulUWTdzCGTxm&q=85&s=b62c6791580269152094361bca7ab2a1" alt="The &#x22;What to import&#x22; checklist of migration options" width="1282" height="953" data-path="images/settings-migration-options.png" />

    4. Click **Start Import**. A progress panel shows items processed, succeeded, and failed in real time, with a **Cancel** option while the import runs.

           <img src="https://mintcdn.com/mail2skyfreegmailcom/LuZNulUWTdzCGTxm/images/settings-migration-progress.png?fit=max&auto=format&n=LuZNulUWTdzCGTxm&q=85&s=e5348060b5d79a3ad8dea84ea85431cc" alt="The migration progress panel showing a running import with percentage complete" width="1282" height="953" data-path="images/settings-migration-progress.png" />

    5. When the import finishes, a completion message confirms how many items were imported. Any errors are listed below the progress bar.

    <Note>
      This page only offers the general "Import from another platform" import. Importing a single specific user account isn't offered here.
    </Note>
  </Tab>
</Tabs>

## Troubleshooting / Technical Notes

* **No migration sources are listed.** Your platform administrator sets these up. Ask them to configure a source — see [Migration](/platform/migration).
* **I can't activate a second AI configuration.** Only one text and one voice configuration can be active at a time.
* **The Chat Automation timers must be between 1 and 10,080 minutes** (one week).

## Related docs

* [AI Agents](/workspace/ai-agents/overview)
* [Migration](/platform/migration)
* [Inbox](/workspace/inbox/overview)