> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

The Support section allows users to raise and track issues through tickets. It is designed to ensure problems are reported clearly and resolved efficiently.

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## Create New Ticket

Users can submit a new support request using the ticket form.

### Fields

* **Title**\
  A short summary of the issue.
* **Description**\
  Detailed explanation of the problem.\
  Screenshots or additional context can be added.
* **AI Rewrite (optional)**\
  Helps refine or improve the description for clarity.
* **Priority**\
  Defines the urgency of the issue:
  * Low
  * Medium
  * High

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## How to Create a Ticket

1. Click **Create Ticket**
2. Enter a clear title
3. Provide a detailed description
4. Set the appropriate priority
5. Submit the ticket

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## Best Practices

* Keep the title short and specific
* Include steps to reproduce the issue
* Attach screenshots when possible
* Set priority based on urgency, not importance
* Avoid vague descriptions

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## What Happens Next

* The ticket is submitted to the support team
* It is reviewed and prioritized
* Updates may be shared based on progress
* The issue is resolved and closed

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## Related Docs

* [Inbox](/docs/inbox)
* [Team Management](/docs/team-management)
* [Channels](/docs/channels)