> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Telegram in the Inbox

> How Telegram conversations appear in your Inbox, what you can send, and how contacts and groups behave.

## What is this?

Telegram conversations use the same **Inbox** as your other channels. This page covers what's specific to Telegram: what people can send you, what you can send back, and how contacts and group chats are handled.

For the Inbox itself, see [Inbox Overview](/workspace/inbox/overview).

\[SCREENSHOT: telegram-inbox-conversation — A Telegram conversation in the Inbox with a Telegram badge on the contact's avatar]

## What can I do here?

* Find Telegram conversations with the **Telegram** filter
* Reply with text, photos, video, audio, voice notes, documents, locations, and buttons
* React to a message with an emoji
* Let automations and AI agents reply, and take over when needed
* Assign, label, and resolve Telegram conversations like any other

## How to use it

### Find Telegram conversations

Telegram conversations show a Telegram badge on the contact. To see only these, open the Inbox filters, pick **Telegram** under the channel type, and apply. See [Conversation Controls](/workspace/inbox/conversations-controls).

### What people can send you

Text, photos, videos (including video notes and animations), audio and voice notes, documents, stickers, locations, and shared contacts. People can also edit a message after sending, use **/commands**, tap your buttons, and reply to specific messages. Files can be up to 20 MB.

### What you can send

From the Inbox composer, you can send:

* Text
* Photos, videos, audio, voice notes, and documents
* Locations
* Buttons and reply keyboards, from an automation
* A **typing** indicator while you or the AI agent prepare a reply

You can react to a message with an emoji. Telegram only allows its own fixed set of emoji, and removing your reaction clears it. Reactions from customers appear as reactions in the conversation; they don't raise the unread count or start automations.

<Note>
  There are no templates and no delivery or read receipts on Telegram. Messages show as **sent**.
</Note>

### Buttons and keyboards

Buttons you send appear under the message in Telegram, and in the Inbox they look like buttons on WhatsApp.

* **Inline buttons** sit under the message. **Link** buttons open a web address; **callback** buttons send a reply back.
* **Reply keyboards** replace the person's keyboard with your keys. A tap comes back as a normal message.

A tap continues a waiting flow. If nothing is waiting, it's treated like any message the person sent, so a keyword automation on the button's label can respond. See [Telegram Steps](/workspace/automation/steps/telegram-steps).

### Contacts

A person who messages your bot becomes a **contact** with their Telegram name and username. In Contacts, filter by source **Telegram**. Telegram variables such as `{{telegram.username}}` are available in automations. Contacts and labels work as on other channels — see [Contacts](/workspace/contacts/overview).

### Group conversations

A Telegram group is **one conversation**, stored as a contact with the source **Telegram Group**.

* Each message shows its sender's name above it.
* With permission, use the small menu next to a message to **Delete message**, **Warn member**, **Mute 1 hour**, or **Ban member**.
* Moderation appears in the conversation as a **Moderation** entry.

See [Groups](/workspace/telegram/groups).

### AI agents and automations

Automations and AI agent replies work on Telegram like on other channels: a running flow first, then keyword automations, then an AI agent, then the fallback. Handing off to a person, assigning, and resolving are the normal Inbox actions. See [Telegram Triggers](/workspace/automation/triggers/telegram-triggers).

## Troubleshooting / Technical Notes

* **I can't message this contact.** They haven't started the bot or they blocked it. Telegram doesn't allow it.
* **A message shows as sent, never read.** Telegram doesn't report delivery or reads.
* **A file is missing.** Files larger than 20 MB can't be received.
* **A reaction isn't accepted.** Telegram only allows a fixed set of emoji.
* **I don't see the moderation menu.** You need the permission to edit Telegram settings, and the conversation must be a group.
* **Group members aren't in Contacts.** By design — only the group itself is stored.

## Related docs

* [Telegram Overview](/workspace/telegram/overview)
* [Groups](/workspace/telegram/groups)
* [Inbox Overview](/workspace/inbox/overview)
* [Contacts](/workspace/contacts/overview)