> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

Web Chat is the website messaging section. It covers the widget experience shown to visitors, the way operators monitor live website conversations, and the knowledge-base content that supports self-service inside the chat flow.

## What this section includes

The Web Chat section is organized around:

* the chat widget builder
* live monitoring
* knowledge base setup

These tools work together. The widget controls the customer-facing experience, monitoring helps operators manage live activity, and the knowledge base supports faster answers inside the chat journey.

## Main pages in this section

* [Chat Widget](/docs/widget-builder)
* [Live Monitoring](/docs/widget-builder-monitoring)
* [Knowledge Base](/docs/widget-builder-kb)

## Recommended workflow

### 1. Configure the widget

Set the widget identity, brand presentation, layout, and behavior so the chat experience matches the site where it will appear.

### 2. Publish the install code

Once the widget is configured, use the generated installation code on the website where chat should appear.

### 3. Monitor live usage

Use monitoring to observe live visitor activity and confirm the widget is working as expected in production.

### 4. Maintain knowledge content

If the widget uses a help or self-service layer, keep the knowledge content current so users can find useful answers quickly.

## Good operating habits

* Keep the configured domain and widget install target aligned.
* Test the widget on the live site after every major configuration change.
* Review live monitoring after release to catch issues early.
* Keep knowledge-base content short, current, and operationally useful.

## Related docs

* [Channels](/docs/channels)
* [Inbox](/docs/inbox)
* [Widget Builder](/docs/widget-builder)