> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skyfree.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Message logs

Access complete message history and detailed logs for all conversations.

## Overview

Message Logs provide:

* Complete message history
* Detailed delivery status
* Recipient information
* Timestamp tracking
* Error details
* Export capabilities

## View Message Logs

1. Navigate to **Message Logs**
2. See all messages with:
   * Timestamp
   * Recipient
   * Channel
   * Status
   * Content preview
3. Click message for details

## Filter Messages

### By Status

* **Sent**: Delivered to platform
* **Delivered**: Reached recipient
* **Read**: Customer opened
* **Failed**: Delivery issue
* **Pending**: In queue

### By Channel

* WhatsApp
* Telegram
* Instagram
* Web Chat
* Email
* SMS

### By Date Range

* Today
* Yesterday
* This week
* This month
* Custom range

## Search Messages

### Quick Search

1. Click search bar
2. Enter:
   * Contact name or number
   * Message content
   * Date
3. Results appear instantly

## Message Details

View complete message info:

* Sender and recipient
* Exact timestamp
* Delivery status
* Read status
* File attachments
* Full content
* API response (if API sent)

## Export Logs

### Download as CSV

1. Select messages or date range
2. Click **Export**
3. Choose **CSV**
4. Download file
5. Open in spreadsheet

### Download as PDF

1. Select messages
2. Click **Export**
3. Choose **PDF**
4. Download formatted report

## Troubleshoot Failed Messages

### Find Failed Messages

1. Filter by status: **Failed**
2. View error details
3. Check error reason
4. Retry sending (if available)

### Common Error Reasons

* **Invalid number**: Phone number format issue
* **No internet**: Network error
* **API error**: API service issue
* **Rate limit**: Too many requests
* **Blocked**: Contact blocked you
* **Service issue**: Provider outage

## Archive Messages

Keep logs organized:

1. Select old messages
2. Click **Archive**
3. View archived logs separately
4. Restore if needed

## Retention Policy

Message logs retained:

* **Active messages**: Unlimited
* **Archive**: 2 years
* **Auto-delete**: Never (unless manually deleted)

## API Integration

If using API:

* See API request logs
* View request/response
* Debug API issues
* Monitor rate limits

## Best Practices

* Regularly archive old logs
* Monitor failed message rates
* Review error patterns
* Use logs for compliance
* Export periodic reports
* Track message trends