Changelog

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New releases

• Introduced Trash for deleted items, which expire after a set number of days.
• Added webhook creation and management to handle external requests.
• Added abandoned cart recovery with customizable reminder steps.
• Added Shopify integration support for order actions and tagging.
• Added webhook verification to confirm registered webhooks with providers.
• Introduced a Tech Provider and Partner visibility toggle for WhatsApp channel settings.

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Improvements

• Improved the automation flow builder with new triggers for pre-chat form submissions.
• Added optional signature verification to webhook security.
• Improved the contact import wizard.
• Added expiry date editing to the subscription table for credit-billed platforms.

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Bug fixes

• Fixed waiting steps being cancelled instead of resuming after a customer clicked a button or list option.
• Fixed the sidebar collapsing again after being expanded manually.
• Fixed a dead-end page when connecting an integration that was not set up; it now shows ‘coming soon’.
• Fixed webhook requests being received but not processed when data was missing.
• Fixed conversation status updates and assignments that appeared successful but were not saved.

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New releases

• Added contextual View docs links across the platform for easier access to documentation.
• Added a Payment settings panel for whitelabel to manage in-app payment configuration.

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Improvements

• Improved the dashboard layout and visual design.

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New releases

• Introduced a dedicated Developer Portal for API documentation.
• Added Meta WhatsApp Credit Line directly through the platform, making it easier to manage WhatsApp credits and payments.
• Self-hosted customers can now use the platform to build their own SaaS business.

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Improvements

• Improved the Nova sidebar and header layout on smaller screens.
• Improved the Automation Flow Builder layout and scrolling behavior.

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New releases

• Introduced the new NOVA UI redesign.
• Added WhatsApp Credit Line and wallet billing features.
• Added export for event details.

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Improvements

• Improved the Automation Flow Builder layout and styling.
• Allowed a scan override when a user exceeds the configured allowed time.

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Bug fixes

• Fixed WhatsApp UPI payment confirmation issues.
• Fixed trigger handling issues for Facebook and Instagram automations.
• Fixed a template display issue in automations when more than 6 buttons were configured.

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New releases

• Added phone verification and interface updates.
• Added a WhatsApp QR Code feature and navigation updates.
• Added AI agent media capabilities: image understanding, voice input, voice understanding and voice output.
• Reworked AI agent capabilities with support for external capabilities and MCP servers.
• Added multilingual AI responses that follow the language of the user’s message.

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Improvements

• Improved AI agent response accuracy.
• Enhanced API security and access controls.

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Bug fixes

• Fixed the contact filter not resetting.

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New releases

• Added product inventory management to the event detail page.
• Added a product inventory mode toggle.
• Added support for private replies in Instagram messaging.

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Improvements

• Improved the event registration page with new styles and branding.
• Enhanced security with OTP verification at sign-in.
• Improved Slot Inventory clarity and usability.

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Bug fixes

• Fixed a loading flicker in product inventory.

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New releases

• Added integrations for Razorpay, Google Sheets and Google Contacts.
• Added a trigger for pipeline stage changes in the Automation Flow Builder.
• Added contact pipeline features with multi-language support.

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Improvements

• Improved landing page styles and content.
• Enhanced privacy consent handling and policy display.
• Revised signup text for clarity, removing ‘Free’.
• Added support for follow-up notes and WhatsApp notifications in the note modal.

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New releases

• Added a full-screen incoming call screen over the lock screen.
• Added reminder template submission.
• Added the option to send automated template messages for reminders and follow-ups in the notes section.
• Added the ability to block contacts from the chat header menu.
• Added support for creating notes in the automation flow builder.

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Improvements

• Added AI usage analytics to the Analytics page.
• Updated contact avatar styles for consistency.
• Enhanced support tickets with new attributes.
• Improved the WhatsApp flow builder with a notes step.
• Refined conversation list sorting and filtering.
• Expanded system monitoring with new health metrics.

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New releases

• Added a Health Monitor to the header for tracking system status.
• Added a messaging handover indicator to the chat header.

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Improvements

• Improved the Health Monitor with new icons.
• Improved typing and syncing in the message composer.
• Improved SMTP settings and email templates.

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New releases

• Added Support Ticket settings and file attachment requirements.

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Improvements

• Improved support ticket workflows, creator options and ticket details.
• Expanded App Settings with build history, file uploads and preview URLs.
• Refined search, status and priority filters and analytics display.

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New releases

• Expanded AI Agents with routing policies and file download and upload tools.

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Improvements

• Improved support ticket formatting and inline message display.
• Improved subscription cancellation flows.
• Refined permissions and low-credit alerts.

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New releases

• Expanded wallet currency and pricing options.

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Improvements

• Improved locale defaults, country data and contact form handling.
• Refined channel selection and contact import behavior.
• Updated email provider handling.

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New releases

• Added Reminders with multi-assignee support.
• Added wallet and pricing currency support.

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Improvements

• Improved support tickets, contact import and push notifications.
• Refined country, timezone and custom field handling.

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New releases

• Added WhatsApp Calls with filters and sidebar navigation.

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Improvements

• Improved conversation auto-refresh and dashboard layout.
• Refined channel deletion and Facebook support.
• Updated Dodo billing date handling.

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New releases

• Added sidebar permission controls and channel switching access rules.

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Improvements

• Improved conversation performance.
• Refined Dodo subscription and add-on handling.
• Updated WhatsApp settings.

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New releases

• Expanded managed whitelabel billing mode setup and explanations.
• Added wallet balance, payment details and setup guidance.

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Improvements

• Refined page layouts and pricing display.
• Improved managed whitelabel insights and billing mode options.

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New releases

• Added subscription activation emails and template preview updates.

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Improvements

• Improved subscription and transaction displays.
• Refined system settings, permissions and timezone handling.
• Improved currency revenue reporting and refund handling.

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New releases

• Added team member management and campaign updates.

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Improvements

• Improved billing, currency and transaction handling.
• Refreshed whitelabel pricing and payment gateway syncing.
• Polished contact and mobile app layouts.

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New releases

• Added subscription plan details and richer user profiles.
• Added signup availability checks and roadmap updates for admins.

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Improvements

• Improved whitelabel domains and storefront support.

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New releases

• Added webchat interaction improvements and widget session tracking.

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Improvements

• Improved automation builder closing, flow validation and source tracking.
• Refreshed sidebar icons and loading screens.
• Updated reCAPTCHA behavior.

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New releases

• Added support for opening files in the mobile app.

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Improvements

• Improved mobile app file handling.
• Updated Instagram sign-in settings.

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New releases

• Added advanced WhatsApp list support and message configuration improvements.
• Added channel stats, WhatsApp Pay and AI Rewrite support.

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Improvements

• Improved platform ticket management and account settings.
• Refined flow builder validation and field selection.

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New releases

• Added user synchronization support.

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Improvements

• Improved billing and subscription management with add-on handling.
• Enhanced channel selection and plan limits.
• Refreshed the Docs and Plans pages.

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New releases

• Introduced the Managed White-Label solution.
• Added a new credit system for white-labeling.

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Improvements

• Improved homepage visuals and image presentation.
• Enhanced the self-hosted white-label option to fully support white-label deployments.
• Enhanced security for white-label deployments.

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New releases

• Introduced Instagram Publishing integration.

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Improvements

• Improved the WhatsApp flow builder to support booking with Google Calendar.
• Improved loading visuals.

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New releases

• Added Instagram comment post automation support.
• Introduced automation templates for quick setup and reuse.

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Improvements

• Improved analytics reporting and visibility.

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New releases

• Added live monitoring to the chat widget with visitor notifications.
• Introduced Instagram Channel integration.

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Improvements

• Enabled the knowledge base to update and sync Markdown file URLs.

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New releases

• Introduced the new WhatsApp Flow Builder UI.
• Added dynamic timing selection in WhatsApp flows using Google Sheets.

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Improvements

• Improved flow configuration for scheduling.

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New releases

• Introduced File Manager to view files received through chats and messages.

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Improvements

• Upgraded Team Inbox to support all channels in a unified shared inbox.

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Improvements

• Improved analytics with better data visibility and insights.

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New releases

• Added auto-cancel for expired WhatsApp Pay orders.
• Added support for product videos in the catalog.

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Improvements

• Improved address handling with strict validation and mapping.
• Added dynamic payment buttons to WhatsApp messages and the message editor.
• Revised order confirmation and cancellation messages for clarity and consistency.

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New releases

• Added a new ‘unsubscribed’ contact status with updated badges.

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Improvements

• Improved round-robin agent assignment and label logic.
• Enhanced carousel validation: 2 to 10 cards are now required.
• Improved styling and added new icons in the automation builder.
• Updated message configuration to handle variables and character limits.
• Updated the global notification sound.

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Bug fixes

• Fixed late submission handling for address collection steps.

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New releases

• Added 24-hour window expiry information for WhatsApp conversations in the Inbox.
• Introduced canned responses and message search in the Inbox.

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Improvements

• Improved media upload handling.
• Enhanced sidebar navigation with new icons and items.
• Optimized automation step layout with uniform spacing.
• Conversations are no longer auto-assigned when opened; manual assignment is required.

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Bug fixes

• Fixed button and list routing in automation question steps.

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New releases

• Added support for variables in the message body field.
• Added detailed audio diagnostics to help with troubleshooting.

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Improvements

• Improved data freshness by refreshing when returning to a tab.
• Improved address parsing accuracy for webhooks.

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Bug fixes

• Fixed field values not displaying correctly in field selection.
• Fixed audio playback issues in WhatsApp calls.
• Fixed timezone handling across the inbox and campaigns.

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New releases

• Added email verification for new account signups.
• Added account recovery for inactive users via email OTP.
• Added push notifications for real-time message alerts.
• Added campaign tracking with detailed failure reporting.

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Improvements

• Improved email delivery reliability with support for multiple providers.
• Improved email configuration with connection testing and diagnostics.
• Enhanced Facebook integration for seamless account setup.
• Improved security and compliance with updated authentication methods.
• Improved CSV contact import with automatic group management.
• Improved the automation builder with better keyword management.
• Improved message organization and tagging across all channels.

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Improvements

• Improved automation keyword management and validation.
• Improved media file handling.
• Improved interactive message support for buttons and lists.
• Enforced file size limits for media uploads.
• Improved the media upload interface with progress indicators.
• Improved activity tracking for administrators.
• Enhanced the interface across settings and automation.
• Improved confirmation dialogs for important actions.

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Bug fixes

• Fixed automation button and list response handling.
• Fixed mobile layout issues on message and group pages.

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New releases

• Added Database Monitoring for superadmins.

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Improvements

• Polished the automation builder and improved stability.
• Improved white-label branding: the brand logo and title are now used consistently.

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Bug fixes

• Fixed menu links opening with duplicated URLs.
• Fixed stability issues in the inbox, template sending and campaign stats.

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Improvements

• Improved message handling performance.
• Improved media and emoji handling in messages.

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Bug fixes

• Fixed embedded signup form stability and improved error recovery.
• Fixed inbox display and webhook reliability issues.

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New releases

• Added team member channel management.

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Improvements

• Improved inbox refresh and team access.
• Improved contact and group loading.
• Enhanced channel settings and user profiles.
• Improved the web chat widget.

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Improvements

• Improved phone verification during signup.
• Improved email reliability.
• Improved template management.
• Refined authentication pages.

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New releases

• Launched the platform.
• Added initial WhatsApp integration.
• Added contact and group management.
• Added message automation.
• Added campaign and analytics support.