Create or update ticket
Create a ticket (no ticketId; resolves/auto-creates the admin owner for the email) or update one by full UUID or shortId. Optional message adds a reply — senderRole admin (default) posts as the API caller, creator syncs the customer reply. Closing triggers email + webhook.
Authentication: API key via X-API-Key header (or Authorization: Bearer). Permissions: User API key Rate limit: api_admin_write — 20 requests/min per API user.
Authorizations
Preferred. API key value directly.
Query Parameters
Your platform id.
"pf_1"
Full UUID or shortId. Omit to create.
"446655440000"
Required when creating.
"john@acme.com"
Required when creating.
Required when creating.
open | in_progress | resolved | closed.
low | medium | high | urgent.
Reply/note added to the thread.
admin (default) | creator.
Admin-only note flag (admin replies only).
false
Admin user id to assign.
Display name of assigned admin.
Body
Your platform id.
"pf_1"
Full UUID or shortId. Omit to create.
"446655440000"
Required when creating.
"john@acme.com"
Required when creating.
Required when creating.
open | in_progress | resolved | closed.
low | medium | high | urgent.
Reply/note added to the thread.
admin (default) | creator.
Admin-only note flag (admin replies only).
false
Admin user id to assign.
Display name of assigned admin.