Number and Account Problems

What is this?

When the problem is the number or the WhatsApp account — not one message — the WhatsApp Health panel on Channels → WhatsApp tells you. It says Everything is working, or lists Problems that may block your messages and items that Need attention, each with a fix link.

What can I do here?

Read the health panel and fix what’s listed
Fix payment, verification, token and registration problems
Understand quality and messaging limits

How to use it

Open Channels → WhatsApp, look at WhatsApp Health and click the refresh icon to check again.

What each item means

Health item	What it means	What to do
Payment method	Meta has no working payment method, so messages you start are blocked (`131042`)	Click Open billing and add a payment method in Meta billing. Credit line numbers pay from the wallet instead
Business verification	Your business isn’t verified yet (Not verified, Not submitted, In review or Rejected)	Click Verify business, or use Business Verification on the card to submit up to 3 documents
Meta Business AI terms	The terms aren’t accepted	Click Accept on Meta
Display name review	In review, Declined, Rejected or No name set	Use Display Name on the card to submit a name (up to 139 characters). Review typically takes about 14 days
Phone number status	Disconnected or Pending	Use Register Phone, or Reconnect
Message quality	High, Medium or Low — based on how customers react to your messages	If Low, send fewer, more relevant messages to people who opted in
Customers you can message per 24 hours	Your messaging limit	It rises as your quality stays high; contact Meta to raise it sooner
Sending speed	Standard or High	Slow down bulk sends if you hit throughput limits

Access token expired or invalid

Symptoms: sends fail with 190, 0, 10 or a code from 200 to 299. If you connected with Embedded Signup (Tech Provider / Partner or Solution Partner), use Reconnect. If you connected with Direct Cloud API, open Settings on the card and paste a new permanent Access Token.

The number isn’t registered

If sending fails with 133010 or 131045, the number isn’t registered on the WhatsApp Business Platform. Use Register Phone and enter the 6-digit two-step verification PIN. Related errors:

Code	Meaning
`133005`	The PIN is incorrect
`133008`	Too many wrong PIN guesses — wait and try again
`133009`	PIN entered too quickly
`133006`	The phone number must be verified before registering
`133016`	Too many registration attempts — wait

The account is restricted

Codes 368, 131031 and 130497 mean WhatsApp has restricted or disabled the account, or limited messaging to some countries. Check Meta’s business support page for the reason and appeal there. Nothing in the platform can lift it.

Credit line numbers

If the number is on credit line billing, sending needs the credit line to be Attached and your wallet to have balance. See WhatsApp channel → How the channel is billed. A Failed credit line can be retried or converted to direct billing.

Troubleshooting / Technical Notes

Health says “Not checked yet.” Click the refresh icon to run a check.
Everything is green but messages still fail. Open the failed message for its Error Code — see Message failed to send.
I can’t disconnect the number. It is on credit line billing with an Attached or Pending credit line — see WhatsApp channel.

​What is this?

​What can I do here?

​How to use it

​What each item means

​Access token expired or invalid

​The number isn’t registered

​The account is restricted

​Credit line numbers

​Troubleshooting / Technical Notes

​Related docs