WhatsApp - Sky Free

What is this?

WhatsApp problems fall into three groups: customers’ messages don’t reach you, your messages don’t reach customers, and the number or account itself has a problem. Start with the right group.

What can I do here?

Work out which group your problem is in
Open the page with the fix

How to use it

Problem	Most likely cause	Page
Customers message you but nothing arrives	The number isn’t subscribed to the platform’s app, or — if you use your own Meta app — the App Secret isn’t saved	Messages not received
A message fails with invalid country code	The phone number has no country code	Invalid country code
A message shows Failed	The 24-hour window closed, the recipient can’t be messaged, a limit was hit, or billing needs attention	Message failed to send
A template is refused, not found or paused	Not approved, wrong language, wrong variables, or low quality	Template problems
Health shows a problem, or sending stopped	Payment method, business verification, expired token or restriction	Number and account problems
You have a numeric code from Meta	—	Error code reference

Troubleshooting / Technical Notes

Not sure which one? Open Channels → WhatsApp and read WhatsApp Health. It says Everything is working or lists what to fix, with a fix link for each item.

Last modified on November 3, 2026