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What is this?

Orders (shown as Catalog Orders) lists every order customers place from a catalog. You can open an order to see who ordered what, where it’s going, and how it was paid, and update its status as you fulfil it. The Catalog Orders page listing orders placed through the storefront with the Total Orders, Pending, and Completed tiles
Open Orders from a catalog’s row on the Storefront overview, and use Back to Catalogs to return.

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What can I do here?

  • See summary tiles: Total Orders, Pending, and Completed
  • Search orders
  • Read each order’s Order Display ID, Customer, Products, Total Amount, Status, and Created date
  • View an order’s full details
  • Update Status as you fulfil the order
  • Delete an order
  • Fetch from Meta to pull in the latest orders, Refresh the list, and Download the orders as a file

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How to use it

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Review an order

  1. Click View on an order.
  2. In Order Details, check:
    • Customer Information — name, phone, and email
    • Shipping Address — the address, plus location coordinates and delivery instructions if the customer shared them
    • Payment Information — payment method and status, Subtotal, Shipping, Tax, Total Amount, and, for online payments, the Transaction ID and Provider. A Failure Reason shows if a payment failed.
    • Order Notes
The Order Details dialog showing customer information, shipping address, and payment information

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Update an order’s status

  1. In the order details, click Update Status.
  2. Choose a New Status:
  3. For Shipped and Partially Shipped, enter the Tracking ID (required) and an optional Description, such as “Shipped via FedEx Express”.
  4. Click Update.
The Update Order Status dialog with the new status dropdown and the Shipping Information section

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Export or refresh

  • Click Fetch from Meta to pull the latest orders from your Meta catalog.
  • Click Refresh to reload the list.
  • Click Download to export the orders. The export starts in the background.

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Troubleshooting / Technical Notes

  • “Tracking ID is required for shipping status updates.” Enter a tracking ID before setting Shipped or Partially Shipped.
  • “No Change.” Choose a status different from the current one.
  • “No orders found.” Orders from Meta Business appear here after customers order, or after you click Fetch from Meta.
  • A payment shows a failure reason. Check the provider in your payment gateway settings — see Settings.
  • Deleting is permanent. A deleted order can’t be restored.
Last modified on September 24, 2026