Settings (/settings, at the bottom of the Workspace sidebar — not to be confused with Platform Settings) is where you configure the AI model your channel uses, automatic chat-inactivity behavior, and importing data from another platform. It has three tabs: AI Setting, Chat Automation, and Migration.
AI Setting: view, add, edit, activate, or delete AI model configurations (provider, model, API key, temperature, max tokens) for the active channel, for both text and voice.
Chat Automation: turn on automatic unassignment of inactive conversations and automatic resuming of paused automations, each with its own inactivity timer.
Migration: import contacts, WhatsApp numbers, labels, custom fields, and team members from another supported platform into this workspace.
You’ll see a table of saved AI configurations for the active channel — Setting Type (Text/Voice), Provider, Model, Temperature, Max Tokens, Status, and last updated date.
Click Add AI Setting to create a configuration, or the edit icon on an existing row to change one. Fill in the Setting Type, Provider, API Key, Model, and (for voice) a Speaker, plus Endpoint, Temperature, and Max Tokens as needed.
Use the power icon to set a configuration as Active (only one text and one voice configuration can be active at a time), or the trash icon to delete one.
Click Refresh to reload the list after making changes elsewhere.
This tab configures two independent timers for the active channel:
Auto-deassign inactive agent — after a conversation has had no activity for the set number of minutes, the assigned human agent is automatically unassigned so an AI Agent can take over.
Auto-resume paused automation — after an automation has been paused on a conversation for the set number of minutes, it automatically resumes.
Toggle either switch on, set the number of minutes of inactivity (1–10080), and click Save Changes.
Under Import from another platform, choose a migration source from the dropdown. Sources are configured by your platform administrator — if none are listed, ask your admin to set one up.
Enter your API key for that source platform.
Under What to import, select the data to bring in: WhatsApp Number, Contacts, Contact Enrichment, Labels, Custom Fields, and/or Team Members.
Click Start Import. A progress panel shows items processed, succeeded, and failed in real time, with a Cancel option while the import runs.
When the import finishes, a completion message confirms how many items were imported. Any errors are listed below the progress bar.
This page only offers the general “Import from another platform” import. Importing a single specific user account isn’t offered here.
