Conversation List
The left panel is your working queue. It shows every conversation for the active channel so you can triage quickly.
What you can do
View all conversations
One list across connected channels. You get a complete picture of incoming and ongoing interactions without switching screens.
Identify what needs attention
Unread badges, timestamps, and last-message previews highlight which conversations are new or recently active, so urgent messages don’t get buried.
Prioritize
Choose which conversation to handle next based on recency, status, or importance. Critical queries get picked up first.
Switch instantly
Move between conversations without leaving Inbox. Open a thread, reply, then jump to the next — with Notes and Event Studio preserved in each thread’s history.
Why it matters
The conversation list is the entry point for all Inbox work. It reduces searching, prevents opening the wrong thread, and keeps your workflow focused.
Last modified on August 28, 2026
