Conversation Controls are the tools for managing the queue without opening every conversation. Use them to filter what you see and to keep assignment and status accurate at a glance.
Open the filter panel to narrow the list by Type (WhatsApp, Instagram, Facebook Messenger, Telegram, or Web Chat), Date Range, Label, Team Member, Status, and Stage.
Status — All Statuses, or one of Open, Pending, Assigned, Resolved, or Archived.
Stage — All Stages, or a stage from your Pipelines, grouped by pipeline. It filters by the pipeline stage of the conversation’s contact, and appears only when your channel has pipeline stages and you have permission to view pipelines.
You can’t assign a conversation. Assigning requires the inbox:assign permission.
A filter shows no conversations. Filters combine, so a Status or Stage filter on top of a tab, label, or team member can leave nothing. Set them back to All Statuses and All Stages.
The Stage filter is missing. It appears only when your channel has pipeline stages and you have permission to view pipelines. See Pipelines.
A blocked contact’s messages stopped. Blocked contacts can’t send or receive messages until you unblock them.
Blocking isn’t offered for a contact. It’s available for WhatsApp and Facebook contacts only.
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