What is this?
WhatsApp groups the tools you use to run WhatsApp operations: outbound campaigns, click-to-chat QR codes, approved message templates, interactive flows, and call history. Everything here works on your active WhatsApp channel.This section requires an active channel connected to WhatsApp and a plan that includes WhatsApp integration. Each page shows a setup or upgrade message otherwise.
What can I do here?
Product catalog features live under Storefront in the main sidebar, not here.
How to use it
- Confirm the channel. Make sure the active channel is the correct WhatsApp channel — see Channels.
- Prepare templates. Outbound campaigns need an approved template, so create and get one approved first. See Templates.
- Send a campaign. Once templates are ready and your contacts are labeled, create a campaign.
- Add richer journeys. Use Flows when a conversation needs structured input, and QR codes to bring customers into chat.
- Review results. Check campaign analytics, your Inbox, and Calls to see how things performed.
Troubleshooting / Technical Notes
Troubleshooting for template problems, delivery failures, and common error areas is on the Templates page. Check it first before escalating.- A page shows a setup message. Connect or switch to an active WhatsApp channel.
- A page shows an upgrade message. Your plan doesn’t include WhatsApp integration.