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What is this?

The Report Settings tab, inside Platform Settings, configures a daily HTML email summary of platform activity - new users, payments, tickets, and subscriptions - sent automatically to the platform superadmin using the platform’s own Email Settings. Report Settings tab showing the daily platform summary card and the metrics-to-include card

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What can I do here?

  • Enable or disable the daily platform summary email
  • Set the send time as a UTC hour (0-23)
  • View the platform superadmin’s email address, which always receives the summary when one exists (read-only)
  • Add extra recipient email addresses, comma-separated, in addition to the superadmin
  • Choose which metrics are included, such as new users, successful payments, payment revenue, failed payments, new tickets, open tickets, resolved tickets, and active subscriptions
  • Save the configuration
  • Trigger an immediate test send to verify formatting and delivery

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How to use it

  1. Open Platform Settings from the Platform sidebar and select the Report Settings tab.
  2. Toggle Enable Daily Report on to turn on the daily summary email.
  3. Check the Platform Superadmin (Primary Recipient) field to confirm the address that always receives the summary (this field cannot be edited here).
  4. Set Send Hour (UTC) to the hour the summary should go out each day.
  5. In Extra Recipients (optional), add any additional email addresses, separated by commas, who should also receive the summary. Daily platform summary card with enable toggle, send hour, and extra recipients fields filled in
  6. In the Metrics to Include card, toggle on each metric you want to appear in the emailed summary - only enabled metrics are included. Metrics to Include card showing the list of toggleable metrics like New Users, Successful Payments, and Open Tickets
  7. Click Save settings to store your changes.
  8. Click Send test report to immediately email a sample summary to the configured recipients and confirm everything is set up correctly.

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Troubleshooting / Technical Notes

  • Adding several extra recipients. Separate addresses with commas, semicolons, spaces, or new lines, so a list pasted from Outlook (semicolon-separated) works as is.
  • A recipient never gets the report. Addresses aren’t checked for format when you save, so a typo saves successfully and fails when the email is sent. Re-check the saved addresses for mistakes.
  • Send Hour (UTC). Enter a value from 0 to 23. Values outside that range aren’t blocked as you type, so double-check the number you save.
  • “Send test report” doesn’t match the real email. The test uses the values currently in the form, including changes you haven’t saved yet. Save first if you want to test exactly what is stored.
  • The Platform Superadmin (Primary Recipient) field says “Not found.” The platform has no superadmin email configured. If reports aren’t arriving at all, check the superadmin account and your Email Settings first.
Last modified on September 21, 2026