Wallet Settings is a tab on Platform Settings used to configure the client wallet that bills usage on your platform — currently used for clients on a WhatsApp Credit Line. The wallet’s currency always follows your platform’s own currency (set under General Settings).
From Platform Settings, select the Wallet Settings tab.
Select Edit Settings.
Toggle Enable Wallet on to allow clients to be switched to a WhatsApp credit line. The wallet is how you recoup the Meta spend you front for those clients. Turning it off does not affect clients already on direct billing.
Enter a Default Low-Balance Threshold — the balance (in your platform’s currency) below which a newly created client wallet is flagged as low. This only applies when a client’s wallet is first created.
Select Save Settings to apply, or Cancel to discard changes.
Note: Wallet Currency cannot be changed here — it always matches the platform’s own currency.
I can’t change the wallet currency. The currency is read-only on this tab by design. Only Enable Wallet and the Default Low-Balance Threshold can be changed.
“Save Settings” is greyed out. It’s only available after you change something. Click Edit Settings and change a field — switching a toggle back to its original value also leaves Save disabled.
Wallets are flagged as low unexpectedly. Enter a threshold of 0 or more. The field doesn’t stop you from typing a negative number, so check the saved value.
An error appears instead of the form. The settings failed to load because of a network, authorization, or server problem. Click Retry — no wallet data was lost.
