Skip to main content

​
What is this?

The Storage Setting tab connects your platform to an external object storage provider — such as DigitalOcean Spaces — where all images, videos, documents, and other media are stored and served from. Full Storage Settings page
Storage configuration is required for the platform to work properly. Without external storage, media files are not permanently stored and may be lost during platform updates, deployments, or system resets. This includes images and videos sent or received through messaging channels, and files uploaded by users or generated by the system.

​
What can I do here?

  • View the current storage configuration: Space Name, Endpoint, CDN URL, Region, and a masked Access Key and Secret Key
  • See whether the configuration is Active or Inactive, and when it was last updated
  • Click Edit to update the values
  • Click Refresh to reload the saved configuration
Once configured, all media files are automatically uploaded to the connected provider, and the platform serves them from there. That gives you persistent storage, reliable media access, and room to scale.

​
How to use it

Set up a DigitalOcean Spaces bucket, then copy its values into the platform.
1

Create a Space

In DigitalOcean, create a new Space (bucket). Choose a region — it becomes part of your endpoint URL — give the Space a unique name, and optionally enable CDN during creation.
2

Create access keys

Go to API → Spaces Keys, click Generate New Key, and copy the Access Key and Secret Key. See DigitalOcean’s access guide.
3

Set access permissions

Bucket access is restricted by default. Set permissions to public or private depending on your use case, following the same access guide.
4

Enable CDN (recommended)

Open your Space → Settings tab, find the CDN section, and click Enable CDN. Files are then served from a CDN endpoint such as <space-name>.<region>.cdn.digitaloceanspaces.com, so they load quickly for users anywhere. See DigitalOcean’s CDN guide.
5

Copy the values into the platform

In Platform Settings → Storage Setting, click Edit and enter the Space Name (bucket name), Endpoint URL, CDN URL, Region, Access Key, and Secret Key, then save.
The Storage Setting tab in edit mode showing the Space Name, Endpoint, CDN URL, Region, Access Key, and Secret Key fields

​
Video guide

Watch this step-by-step guide to set up DigitalOcean Spaces: Watch Video

​
Troubleshooting / Technical Notes

  • Uploaded media disappears after an update. Storage isn’t configured, or the configuration is Inactive. Complete the steps above.
  • Files upload but don’t load. Check the bucket permissions and that the CDN URL matches your Space’s CDN endpoint.
  • The Access Key and Secret Key are masked. They are hidden after saving. To change them, click Edit and enter new values.
Last modified on September 21, 2026