What is this?
The Platform Visibility tab controls which features your users can see in the sidebar, on channels, and in plans and pricing. You can hide a feature entirely or show it with an upgrade prompt so users know it exists but needs a higher plan. Features that require a license or add-on you do not have are locked and cannot be set to Visible — they show a “Not included in your license or add-on” badge.What can I do here?
For each feature, choose one of two states:
Features are grouped into two categories:
- Channels — WhatsApp, Facebook, Instagram, Telegram, TikTok, Web Chat, Events, Google
- Add-ons — AI Assist, MCP, and other purchasable add-ons
How to use it
- Go to Platform Settings → Platform Visibility.
- For each feature, toggle between Visible and Show upgrade using the controls.
- Changes save automatically.
Hiding a feature removes it from the sidebar, channels list, and pricing pages. Users with an active subscription to a hidden feature can still use it — they just will not see it in navigation.
Troubleshooting / Technical Notes
- A feature is locked and cannot be changed. The feature is not included in your current license or add-on. To unlock it, purchase the relevant add-on or upgrade your plan.
- The AI Assist or MCP tab shows a lock icon in Platform Settings. These features are gated — they need the add-on on your installation and platform. The lock icon on the tab is separate from the visibility setting here.